Be advised, when you call support, you'll speak to someone and explain your issue, then they'll wait on the phone with you for someone on their support team to reply to them. Usually a member of support of a hosting company are staffed with professionals who have...Read more
I moved all of my domains and hosting accounts to Netfirms about 5 years ago...primarily because I would be able to talk to a live person if there was a problem. Unfortunately, I soon discovered you can only talk to someone after waiting in Hold *** for a long time...Read more
Their ability to be any kind of helpful in a situation that was brought upon them is HORRIBLE. The lack of knowledge the staff has is horrendous, exhausting to listen to and communicate with. They have no idea what they are talking about, the English barrier is...Read more
Website we've owned since 2006 disappeared earlier this week. Apparently needed to be "verified". They had an old email that we no longer have access to... So...I sent drivers license, updated passwords, updated email address. Spent 2 LONG chats, where they ended up...Read more
I have over 10 years working on IT and dealing with Hosting providers, etc... I never seen anything like Netfirms... The biggest shitshow in the world of hosting providers. Their Tier 1 technicians are a joke, don't waste your time with them. I've opened 100 tickets...Read more
I tried to close my account due to them wiping out my websites - yup, while trying to solve problems. The lady was on the phone FOREVER and had no idea or experience on how to solve ANYTHING. Mam, just a minute mam while I check out this problem mam. I tired to port my...Read more
In 2015 Netfirms removed the ability of customers to delete their own domains from their account and now require customers to call Netfirms Customer Support. I got tired of being asked if I want to do this or that which would cost me more money. I have 10 domains under...Read more
Netfirms lost me over $10,000 of sales throught emails. The server rejected all emails going out and in.. they ever solved it at all.. until I had to switch to Go daddy. I would stay away from this company by all means. They kept giving me a ticket everytime I called...Read more
Sacrilege and disrespect towards Hindus and Hinduism by Netfirms The use of Indian symbols/God is a trivial and sacrilege with a disrespect to Hinduism. Netfirms don't even seem to understand what is Karma as per Indian philo. Why you did not use Islamic symbols or...Read more
Netfirms Sitelock Service Review
Netfirms extorted me to upsell Sitelock service. They did a bogus scan that identify harmless files that may br malicious. Then tell you they will suspend your account if you do not take action.(and buy Sitelock) The files were only able to compromise my own site so why do they care to shut me down? After almost 10 years!!!!
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