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Netfirms - Tech support is useless

The most incompetent support staff in the industry. Avoide the hassle - pick anyone else
2.9
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Reliability
Staff
Usability
Value for money
Website
#1226658
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Have been a customer of Netfirms for several years. Have watched their performance deteriorate over the years. Recently my website disappeared from the web. Called technical support many times. Each time I got a different answer; none of which helped the situation....
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2.0
I didn't like
  • Crappy customer service
  • Absolute lack of reliable tech support
  • No regard whatsoever for my time or the financial loss
#1209520
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It has been two weeks that I am trying Netfirms to install SSL on one of my domain name [I paid or 3 years] and still they having problem installing it. After two weeks they confirmed that they install it manually. Even after installing it manually still the https...
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2.0
#1200185
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Be advised, when you call support, you'll speak to someone and explain your issue, then they'll wait on the phone with you for someone on their support team to reply to them. Usually a member of support of a hosting company are staffed with professionals who have...
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#1167713
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I moved all of my domains and hosting accounts to Netfirms about 5 years ago...primarily because I would be able to talk to a live person if there was a problem. Unfortunately, I soon discovered you can only talk to someone after waiting in Hold *** for a long time...
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#1054208
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Their ability to be any kind of helpful in a situation that was brought upon them is HORRIBLE. The lack of knowledge the staff has is horrendous, exhausting to listen to and communicate with. They have no idea what they are talking about, the English barrier is...
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1.0
#1039567
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Website we've owned since 2006 disappeared earlier this week. Apparently needed to be "verified". They had an old email that we no longer have access to... So...I sent drivers license, updated passwords, updated email address. Spent 2 LONG chats, where they ended up...
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1.3
#1036848
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I have over 10 years working on IT and dealing with Hosting providers, etc... I never seen anything like Netfirms... The biggest shitshow in the world of hosting providers. Their Tier 1 technicians are a joke, don't waste your time with them. I've opened 100 tickets...
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#973778
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I tried to close my account due to them wiping out my websites - yup, while trying to solve problems. The lady was on the phone FOREVER and had no idea or experience on how to solve ANYTHING. Mam, just a minute mam while I check out this problem mam. I tired to port my...
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1.0
#969420
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In 2015 Netfirms removed the ability of customers to delete their own domains from their account and now require customers to call Netfirms Customer Support. I got tired of being asked if I want to do this or that which would cost me more money. I have 10 domains under...
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1.0
#964206
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