Netfirms Reviews | netfirms.com @ PissedConsumer

NF Uru |

North York, Ontario

This firm has kept charging me for two years after I left them,in spite of calling to cancel

Jan 21, 2024

1.0

This firm stole money from me for two years after I left them I had to cancel my credit card number A most corrupt company with disgraceful and unethical practices

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Loss:

$1000

Pros:

Average quality

Cons:

No integrity

Preferred solution: Full refund

User's recommendation: Never give them a credit card number

Nicole W Mvk

I think Netfirms integrity has completely gone down the drain and I feel they extort their customers for money I have been a customer since 2014.

Oct 16, 2023

1.0

I think Netfirms integrity has completely gone down the drain and I feel they extort their...

I think Netfirms integrity has completely gone down the drain and I feel they extort... - Image 2

I think Netfirms integrity has completely gone down the drain and I feel they extort... - Image 3

I think Netfirms integrity has completely gone down the drain and I feel they extort... - Image 4

This company charged me $154 in the summer 2023. Then they try to charge me $143 for hosting Weebly after they charge me for the domain.

and I have a second domain and they charge me 21.99. all together in one year they're trying to extort $318. I notice they blocked any way to leave messages other than leaving messages this way on Facebook...I normally don't like to make complaints but I'm so disappointed, so upset and I'm so pissed off! MONEY IS PRECIOUS AND HARD IN THESE TIMES.

The EXTORTION IS REAL...that's going on.

RIGHT now when people are really struggling.

THIS IS BULL! I have been a customer since 2014.

I ONLY WISH I COULD SHOW SCREENSHOTS OF THE RECENT CONVERSATION I HAD.

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Pros:

I like my website my friend built it

Cons:

Netfirms did nothing every year it goes up sneaky charges

Preferred solution: Price reduction

User's recommendation: Watch out the integrity is going down and they're sneaky with charges. Loyalty means nothing.. I've been a customer since 2014.

A J C Pyc

A J C Pyc |

Fairhope, Alabama

Discuss my plans

Nov 01, 2023

Discuss my 3 plans and ways to change them. I will appreciate your help. I am 79 years old and I have been a customer for over a decade. 251622****

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rakesh M Lux

rakesh M Lux |

Pictou, Nova Scotia

No Customer Support

Oct 01, 2023

1.0

Updated by user Oct 16, 2023

I have received several emails from Netfirms. I have responded, and have not heard back from them yet.

Original review Oct 01, 2023

All I need is assistance to get my email set up correctly and working. After months of attemting to contact them - and no responses. They only offer Online Chat - Now there aren't any responses to the chat! What the *** is going on with this company. I pay the yearly subscription, and no support. Will be transfering my domain.

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User's recommendation: DON'T buy any services from this company. They don't even respond to Chat messages.

Charles S Qdh

Charles S Qdh | |

North York, Ontario

Worst customer support I have ever seen in 50 years of working with computers.

May 06, 2023

1.0

Netfirms - Worst customer support I have ever seen in 50 years of working with computers.

Worst ever and not even close. They took our web site down in the middle of the night with no warning, discussion or explanation.

It is still down two days later. Their supposed "tech support" is just a bunch of people on phone lines repeating canned garbage. You can't reach anyone who knows anything. They have no phone number and no e-mail.

Worst of all: it has been confirmed by multiple analysts with expertise in the area that there was NEVER any issue with the web site.

They asked Netfirms to supply samples / headers of the supposed emails that were being sent and they outright refused. Such a bad experience, I have no words for it

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Loss:

$2000

Pros:

You get to spend a long time in chat with nice people overseas

Cons:

Everything else

Preferred solution: Apology

User's recommendation: Stay far far far away

Anonymous

Guest-4478487

Surrey, British Columbia

Pay my bill

Mar 31, 2023

I want to reinstate my domain name and also pay to continue my website. Please call me at 604-727-****.

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Anonymous

Guest-4232968

Calgary, Alberta

Billing Disaster

Dec 20, 2022

1.4

They kept charging me for domains I had moved away. I later found out that the domains had privacy enabled, and their system bills that separately. Very weird, but I've been working on taking all of my 20+ domains away from them over the past year. In Canada, for .ca domains, I highly recommend CanSpace. For any other domains, I would highly recommend Cloudflare. Best prices and not a scam like Netfirms. Will NEVER recommend them to anyone, ever.

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User's recommendation: STAY AWAY!

Naquan Rhb

Richmond Hill, Ontario

Cancel auto renewal of my domain Koprio.com

May 04, 2022

2.4

I have tried to change auto renewal to manual on my dash board for five times and was unable to do so. I cant find customer service number on my domain page so I have to google to find it and make the call. Then I have to wait for 25 minutes before the agent can change it to manual for me. This should not happen to a hosting company. It prompts me to move away to another hosting company.

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User's recommendation: After your improvements

Patrick L Dzo

I cannot access your website to pay my bill

Nov 19, 2021

I can't access your website or control panel to pay my invoice????????????????????????????????????????????????????????????????????????

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Preferred solution: speak to someone

Candace O

DO NOT GET

Mar 02, 2020

Never had more issues with a web service provider. Hate working on the website that is hosted with Netfirms at the moment. Currently redoing the website and will be moving the domain and hosting to Godaddy where all my other websites and client websites are. absolutely HATE netfirms. ABSOLUTELY HORRIBLE. When uploading new pages it doesn't 'refresh' probably and will show pages that are deleted off the server. The clear internet cache trick doesn't even work. So incredibly annoying when trying to fix things or make sure things work live and links wont change from the original format even tho that page doesn't exist and everything is correct on the computer before uploading. Can even delete everything from the ftp site and then reupload and it STILL show old content. You have to answer a whole bunch of security questions when asking for help to fix this program which slow everything down and get frustrates me to no end. Not the only issue I have had with netfirms over the year. HORRIBLE AND DO NOT RECOMMEND!!!! DO NOT USE!!!!!!!!!!

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Preferred solution: Full refund

Bruce T Hpr

Sylvania, Ohio

Would not recommend

Jan 08, 2020

1.4

This host worked okay until they revamped the gui and tools, now it is awful and the support people are awful. I have about 10 sites hosted with them and I dread having to migrate these sites to another host but I will have no choice since they have gotten so bad

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Reason of review:

Bad quality

Preferred solution: I want them to fix this crap

John S Pwc

Overbilled, no resolution

Aug 04, 2019

1.0

I prepaid for all my websites at one time. They kept billing me for three of them for years afterwards. I called customer service--zero help (per normal). I wrote a letter to corporate detailing the issue and asking for them to resolve. No response in 3 years since.... Very poor customer service. All they had to do was listen to a recording of the phone order and they would have immediately seen their error. They just chose to ignore the facts and collect the money...

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Loss:

$240

Pros:

There are no pros to using netfirms

Cons:

Took full payment did not deliver
Amount requested is the amout overbilled double billed
Keep rebilling for payment already made

Reason of review:

Problems with payment

Preferred solution: Full refund

sheila s Acv

Toronto, Ontario

Horrible Service-DO NOT use this company

Dec 31, 2018

1.0

I have spent 4 months with absolutely no resolution to a refund they owe me. They only give you email access to their billing escalations department so they can just basically keep you money. No one really knows what is going on because they send emails that make no sense and clearly do not keep chronological notes. I am planning to report this company to the FTC and BBB not because of $167.00 but because they are totally lacking customer service, stealing our money with this "only email" service that doesn't respond. Even after receiving an email saying my refund will process, no refund credited and now no answers to email. This company needs to be investigated. Proof: Hello Sheila, I can really understand your concern regarding this matter. I have refunded full full amount of $167.40 for your new credit card ending '1814'. It generally takes seven to ten business days for your bank to reflect the amount to your account. Also, I have scheduled your account for cancellation after two weeks that is on December 29, 2018 as per your request. The account will be cancelled automatically on the scheduled date If you have any further questions, please contact us thrugh email or chat with us at https://www.netfirms.com/chat/ . Sincerely, Pavithra A Billing Specialist

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Loss:

$167

Cons:

No regard for service and time spent on incompetence

Reason of review:

Poor customer service

Preferred solution: Full refund

Anonymous

Guest-1467659

Santa Monica, California

ZERO CUSTOMER SUPPORT!

Feb 08, 2019

I am still attempting to get into my account. Tech support at Netfirms is non-existent. They seem to be unable to wrap their heads around a simple password reset! It is infuriating at this point. 3 weeks in already! Is there anyone in the entirety of this company that can get me access to my account? They were able to bill me, but not give me access. They did refund me, but I STILL NEED ACCESS TO TRANSFER THE DOMAIN TO THE CLIENT. I hope this simple sentence makes it to someone that understands how to do something this simple. I've never had this much trouble with ANY other company I 've ever dealt with! Not even bank accounts do this stuff. I have provided a photocopy of my driver's license, I have spoken on the phone, I have about 15-20 phone calls in at this point, emails up the ***

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Craig C Ncu

Wow, they suck

Mar 13, 2018

2.0

Have been a customer of Netfirms for several years. Have watched their performance deteriorate over the years. Recently my website disappeared from the web. Called technical support many times. Each time I got a different answer; none of which helped the situation. Finally, a tech told me to get a court order to make them help. So much for customer support. Why would I ever do business with them again? It is sad when a company views its customers as an inconvenience. They could have been proactive but instead relied on giving me bad advice always followed by "wait 24 hours for the changes to take effect." Never once did they attempt to work with me to solve the problem, rather it was always call back later. Of course, calling back later never helped.

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Cons:

No regard whatsoever for my time or the financial loss
Crappy customer service
Absolute lack of reliable tech support

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Daniel s Qmh

Tech support is useless

Apr 04, 2018

3.0

The most incompetent support staff in the industry. Avoide the hassle - pick anyone else

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Reason of review:

Bad quality

Contact Information

Website:

www.netfirms.com

Mailing Address:

10 Corporate Drive Suite #300

Burlington , Massachusetts 01803

United States

Phone:

(866) 317-4678

Contact Netfirms Customer Service

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Netfirms Overview

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Top Netfirms Reviews

"This firm has kept charging me for two years after I left them,in spite of calling to cancel"

This firm has kept charging me for two years after I left them,in spite of calling to cancel

I think Netfirms integrity has completely gone down the drain and I feel they extort their customers for money I have been a customer since 2014.

Discuss my plans

No Customer Support

Worst customer support I have ever seen in 50 years of working with computers.

Pay my bill

Billing Disaster

Cancel auto renewal of my domain Koprio.com

I cannot access your website to pay my bill

DO NOT GET

Would not recommend

Overbilled, no resolution

Horrible Service-DO NOT use this company

ZERO CUSTOMER SUPPORT!

Wow, they suck

Tech support is useless

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