Their ability to be any kind of helpful in a situation that was brought upon them is HORRIBLE. The lack of knowledge the staff has is horrendous, exhausting to listen to and communicate with.
They have no idea what they are talking about, the English barrier is frightening, not helpful at all with a wait time of at 30 minutes before someone even picks up. All they had to do is resend the link for the ICANN verification to a different email then the one on file. Well, that was to hard to do, they insisted that I send over a copy of my license and a DBA of my business to verify myself. Makes NO SENSE, none.
My site had been down for over 3 days now, losing money each day it is down and they could give a rats ***. I ended up buying my old domain again that the email went to originally associated with my account, getting the link and able to verify within seconds. CUSTOMER SERVICE IS EVERYTHING!
Oh yeah, not to worry Netfirms, you just lost a loyal customer. *** OFF!
Product or Service Mentioned: Netfirms Web Hosting.
Reason of review: Poor customer service.
Monetary Loss: $10500.
Preferred solution: Full refund.