Netfirms
Reviews and Complaints
Incompetent technical support – mess with my website few time and cannot install SSL properly
Preferred solution: Full refund
Support Staff with no experience - no support phone number on website.
BAD, BAD, BAD CUTOMER SERVICE
I moved all of my domains and hosting accounts to Netfirms about 5 years ago...primarily because I would be able to talk to a live person if there was a problem. Unfortunately, I soon discovered you can only talk to someone after waiting in Hold *** for a long time (sometimes over an hour) and their techs are not very knowledgeable and barely interested in helping.
Until recently, the inconvenience of moving my domains and hosting elsewhere kept me there. But the problems have become worse over time. More and more they are insulating themselves from live conversation with anyone that has a problem involving billings or errors of their part. As my domains and hosting terms expire, I will move everything to another host and registrar.
Avoid these people like the Plague!!!
They are deceptive, insensitive, money grubbers. Customer service is something to which they only pay lip service.
Domain Verification - NETFIRM SUCKS, CUSTOMER SERVICE SUCKS
Their ability to be any kind of helpful in a situation that was brought upon them is HORRIBLE. The lack of knowledge the staff has is horrendous, exhausting to listen to and communicate with.
They have no idea what they are talking about, the English barrier is frightening, not helpful at all with a wait time of at 30 minutes before someone even picks up. All they had to do is resend the link for the ICANN verification to a different email then the one on file. Well, that was to hard to do, they insisted that I send over a copy of my license and a DBA of my business to verify myself. Makes NO SENSE, none.
My site had been down for over 3 days now, losing money each day it is down and they could give a rats ***. I ended up buying my old domain again that the email went to originally associated with my account, getting the link and able to verify within seconds. CUSTOMER SERVICE IS EVERYTHING!
Oh yeah, not to worry Netfirms, you just lost a loyal customer. *** OFF!
Preferred solution: Full refund
NETFIRMS CUSTOMER SERVICE IS A BAD JOKE.
Preferred solution: Deliver product or service ordered
Atrocious service - many bungles costing me months of work
I tried to close my account due to them wiping out my websites - yup, while trying to solve problems. The lady was on the phone FOREVER and had no idea or experience on how to solve ANYTHING.
Mam, just a minute mam while I check out this problem mam. I tired to port my domains to a different company who said I could then after paying said they don't accept .ca. Are all of these companies unscrupulous? Now netfirms is unable to access my domains and it's been weeks of problem solving getting passed on from one person to another.
They asked for my divers license to prove who I am. After submitting it I felt sick as I don't trust them. They are still not able to release them and looked into totally different domains ??? the .coms The woman on the phone said that I couldn't talk with Tucows because Netfirms OWNS Tucows and I won't get any answers different.
I said really, you own Tucows? Still not resolved, want to get away from them forever
Preferred solution: Deliver product or service ordered
Netfirms Hijacking domain accounts.
Preferred solution: Let the company propose a solution
A complete shitshow
Horrible service - BUYER BEWARE!!
Offending and insulting image and misrepresentation of Hinduism
Preferred solution: shows tolerance and respect towards others' cultures and religion and don't make inappropriate use of religious symbols
Netfirms Sitelock Service Review
Horrible Service and Support
- Technical support
Preferred solution: Let the company propose a solution
DNS Records issues
Domain Name Server
Netfirms is the bottom of the pit.
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Been with them for 9 years...and lately.....they are absolutely horrible for customer service and response.
We have had netfirms for awhile and everytime have to contact support they give 'canned'/scripted responses. I've even questioned if its just a chat bot as they repeat the same thing and don't read your responses on the support tickets.