Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Value for money

I tried to close my account due to them wiping out my websites - yup, while trying to solve problems. The lady was on the phone FOREVER and had no idea or experience on how to solve ANYTHING.

Mam, just a minute mam while I check out this problem mam. I tired to port my domains to a different company who said I could then after paying said they don't accept .ca. Are all of these companies unscrupulous? Now netfirms is unable to access my domains and it's been weeks of problem solving getting passed on from one person to another.

They asked for my divers license to prove who I am. After submitting it I felt sick as I don't trust them. They are still not able to release them and looked into totally different domains ??? the .coms The woman on the phone said that I couldn't talk with Tucows because Netfirms OWNS Tucows and I won't get any answers different.

I said really, you own Tucows? Still not resolved, want to get away from them forever

Product or Service Mentioned: Netfirms Technical Support.

Reason of review: Bad quality.

Monetary Loss: $2000.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Dec 08, 2016.
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