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I have over 10 years working on IT and dealing with Hosting providers, etc... I never seen anything like Netfirms...

The biggest shitshow in the world of hosting providers. Their Tier 1 technicians are a joke, don't waste your time with them. I've opened 100 tickets with them... all super basic...

change on Zone, Redirect timeouts, Propagation issues, Memory issues... Everything took multiple calls, hours of nagging and finally me ranting to everybody about it until we get to ONE person in NETFIRMS that has the technical knowledge to understand something more than a password reset...

No point getting into details but if you are in IT please please please stay aways from them... this will save you a LOT of time, money and energy....

Product or Service Mentioned: Netfirms Web Hosting.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 15, 2016.
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