Netfirms
Netfirms Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netfirms has 1.4 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Average quality, I like my website my friend built it, There are no pros to using netfirms.
Cons: Absolute lack of reliable tech support, Amount requested is the amout overbilled double billed, Being treated like a non-entity.Recent recommendations regarding this business are as follows: "Never give them a credit card number", "Watch out the integrity is going down and they're sneaky with charges. Loyalty means nothing. I've been a customer since 2014.", "DON'T buy any services from this company. They don't even respond to Chat messages.", "Stay far far far away", "STAY AWAY!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netfirms has 1.4 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Average quality, I like my website my friend built it, There are no pros to using netfirms.
Cons: Absolute lack of reliable tech support, Amount requested is the amout overbilled double billed, Being treated like a non-entity.Recent recommendations regarding this business are as follows: "Never give them a credit card number", "Watch out the integrity is going down and they're sneaky with charges. Loyalty means nothing. I've been a customer since 2014.", "DON'T buy any services from this company. They don't even respond to Chat messages.", "Stay far far far away", "STAY AWAY!".
Most users ask Netfirms for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North York, OntarioThis firm has kept charging me for two years after I left them,in spite of calling to cancel
- Average quality
- No integrity
Preferred solution: Full refund
User's recommendation: Never give them a credit card number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI think Netfirms integrity has completely gone down the drain and I feel they extort their customers for money I have been a customer since 2014.
This company charged me $154 in the summer 2023. Then they try to charge me $143 for hosting Weebly after they charge me for the domain.
and I have a second domain and they charge me 21.99. all together in one year they're trying to extort $318. I notice they blocked any way to leave messages other than leaving messages this way on Facebook...I normally don't like to make complaints but I'm so disappointed, so upset and I'm so pissed off! MONEY IS PRECIOUS AND HARD IN THESE TIMES.
The EXTORTION IS REAL...that's going on.
RIGHT now when people are really struggling.
THIS IS BULL! I have been a customer since 2014.
I ONLY WISH I COULD SHOW SCREENSHOTS OF THE RECENT CONVERSATION I HAD.
- I like my website my friend built it
- Netfirms did nothing every year it goes up sneaky charges
Preferred solution: Price reduction
User's recommendation: Watch out the integrity is going down and they're sneaky with charges. Loyalty means nothing.. I've been a customer since 2014.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fairhope, AlabamaDiscuss my plans
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pictou, Nova ScotiaNo Customer Support
I have received several emails from Netfirms. I have responded, and have not heard back from them yet.
User's recommendation: DON'T buy any services from this company. They don't even respond to Chat messages.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North York, OntarioWorst customer support I have ever seen in 50 years of working with computers.
Worst ever and not even close. They took our web site down in the middle of the night with no warning, discussion or explanation.
It is still down two days later. Their supposed "tech support" is just a bunch of people on phone lines repeating canned garbage. You can't reach anyone who knows anything. They have no phone number and no e-mail.
Worst of all: it has been confirmed by multiple analysts with expertise in the area that there was NEVER any issue with the web site.
They asked Netfirms to supply samples / headers of the supposed emails that were being sent and they outright refused. Such a bad experience, I have no words for it
- You get to spend a long time in chat with nice people overseas
- Everything else
Preferred solution: Apology
User's recommendation: Stay far far far away
Pay my bill
Billing Disaster
User's recommendation: STAY AWAY!
Cancel auto renewal of my domain Koprio.com
User's recommendation: After your improvements
I cannot access your website to pay my bill
Preferred solution: speak to someone
DO NOT GET
Preferred solution: Full refund
Would not recommend
Preferred solution: I want them to fix this crap
Overbilled, no resolution
- There are no pros to using netfirms
- Corporate did not respond to written complaint
- Amount requested is the amout overbilled double billed
- Did not honor their promise
Preferred solution: Full refund
Horrible Service-DO NOT use this company
- No regard for service and time spent on incompetence
Preferred solution: Full refund
ZERO CUSTOMER SUPPORT!
Wow, they suck
- No regard whatsoever for my time or the financial loss
- Being treated like a non-entity
- Crappy customer service
Preferred solution: Let the company propose a solution
Tech support is useless
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